Last Updated: 31/09/2026
Thank you for shopping with Intime Bazaar. We want you to have a smooth and reliable shopping experience. If there is a problem with your order, please contact us and we will do our best to resolve it.
This Return & Refund Policy explains when products can be returned, replaced or refunded.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product is materially different from the description provided on our Website.
- The product is missing from your order.
- The product has another issue covered by the applicable product return terms.
Return eligibility may vary depending on the product category.
Products must generally be returned in unused and resalable condition unless the product is defective, damaged or incorrect.
2. Return Period
Return requests should normally be submitted within [7/10] days of delivery.
The applicable return period may be different for certain products. If a specific product has a different return period, that information will be displayed on the relevant product page or communicated with the order.
We recommend contacting us as soon as possible after receiving your order if there is a problem.
3. Damaged or Incorrect Products
Please inspect your package when it arrives.
If you receive a damaged, defective or incorrect product, contact us as soon as possible with:
- Order number
- Customer name
- Product name
- Description of the problem
- Clear photographs of the product
- Photographs of the packaging, where applicable
- Video evidence, if reasonably required
This information helps us investigate the issue and determine the appropriate solution.
Depending on the circumstances, we may offer:
- Replacement
- Exchange
- Refund
- Another appropriate resolution
4. Products That Cannot Be Returned
Some products may not be eligible for return because of their nature, hygiene requirements, safety considerations, customization or other legitimate reasons.
Examples may include:
- Perishable products
- Opened or used products where return is not appropriate
- Personalized or customized products
- Products damaged after delivery due to customer misuse
- Products specifically identified as non-returnable on the product page
Any applicable non-returnable conditions will be communicated clearly before purchase where reasonably possible.
5. Change-of-Mind Returns
If you simply change your mind after purchasing a product, a return may or may not be available depending on the product category and its applicable return conditions.
Please check the product page or contact us before placing an order if you are unsure about return eligibility.
6. How to Request a Return
To request a return, contact us using the details below.
Please provide:
Order Number:
[Example: IB-10001]
Customer Name:
[Your Name]
Product:
[Product Name]
Reason for Return:
[Reason]
Photos/Videos:
Attach clear photographs or other evidence where applicable.
After receiving your request, we may review the information and provide instructions for the next steps.
Please do not send a product back to us before receiving return instructions from our customer support team.
7. Return Shipping
If the return is due to a damaged, defective, incorrect or wrongly supplied product, Intime Bazaar may arrange or reimburse reasonable return shipping costs where applicable.
For other eligible returns, the customer may be responsible for return shipping costs.
The applicable return-shipping responsibility will be communicated during the return process.
8. Product Condition
Returned products should generally be:
- Unused
- In their original condition
- Returned with original packaging where applicable
- Returned with accessories, manuals and other included items
- Accompanied by the relevant order information
Products that have been damaged, modified or used improperly after delivery may not qualify for a return or refund.
9. Refund Eligibility
Once a return is received and inspected, we will determine whether the product qualifies for a refund.
If the refund is approved, we will initiate the refund through the applicable payment method or according to the agreed refund process.
A refund may be reduced or declined where permitted if the product does not meet the applicable return conditions.
10. Refund Processing Time
After a refund is approved, the time required for the funds to appear in your account can depend on the payment method and financial institution.
We will initiate the refund within [X] business days after approval, unless a different period is required by the applicable circumstances.
Your bank, card issuer or payment provider may require additional processing time.
11. Payment Method Refunds
Where possible, refunds will be made to the original payment method used for the purchase.
For example:
- Card payment → refund to the relevant card/payment method
- Online payment → refund through the applicable payment provider
- Other payment methods → refund according to the applicable payment process
We do not normally provide cash refunds for online orders unless required by applicable law or specifically agreed.
12. Partial Refunds
In some circumstances, a partial refund may be offered where:
- Only part of an order is affected.
- Only some items are returned.
- A product has a minor issue and the customer agrees to keep it.
- Another appropriate partial-refund arrangement is agreed.
The amount of any partial refund will depend on the circumstances.
13. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation may be possible if the order has not yet been processed or shipped.
Once an order has been shipped or delivered, it may need to be handled under our return policy instead.
For customized, made-to-order or specially sourced products, cancellation conditions may be different.
14. Failed or Unsuccessful Payments
If your payment fails but your bank account or card appears to have been charged, please contact us with the relevant transaction information.
We will check the payment status with our payment processor.
If the payment was unsuccessful and the amount was actually debited, the amount may be automatically reversed by the payment provider or may require further processing.
15. Refunds for Undelivered Orders
If an order cannot be delivered because of circumstances within our responsibility, we will review the situation and determine an appropriate solution.
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, refused delivery, or was unavailable to receive the package, additional shipping or reshipping charges may apply where permitted.
16. Promotional or Discounted Products
Products purchased using promotional offers, discounts, coupons or special pricing may have specific return or refund conditions.
Any special conditions will be communicated as part of the applicable promotion or product terms.
17. Exchanges
Where available, an eligible product may be exchanged for another product instead of receiving a refund.
Exchange availability depends on:
- Product availability
- Product condition
- Reason for return
- Applicable product category
- Shipping requirements
If the replacement product has a different price, the applicable price difference may need to be paid or refunded.
18. Order Errors
If you receive an item that you did not order, please contact us before using or returning the product.
We will review the order and provide instructions for correcting the issue.
19. Fraud and Abuse
We reserve the right to review return and refund requests for suspected fraud, misuse or repeated abuse of our return policy.
We may request additional information where reasonably necessary to verify a claim.
Nothing in this policy is intended to limit any rights you may have under applicable law.
20. Consumer Rights
This Return & Refund Policy is intended to explain our standard return and refund process.
Nothing in this policy is intended to exclude or restrict any consumer rights or protections that cannot legally be excluded under applicable law.
Where applicable law provides a customer with a right that is different from this policy, the applicable legal requirement will apply.
21. Contact Us
For return, refund or cancellation requests, please contact:
Intime Bazaar
Website: https://intimebazaar.com/
Email: contact@intimebazaar.com
Phone: 9609007904
Business Address:
Daulatabad Mursidabad
When contacting us about an order, please include your order number so that we can assist you more quickly.
22. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.
The latest version will always be published on this page with the updated date shown at the top.
23. Quick Summary
For convenience:
Return request: Within [7/10] days of delivery, where eligible.
Damaged/defective product: Contact us as soon as possible with photographs and order details.
Wrong product: Contact us before using or returning the item.
Refund: Usually processed after the returned product is received and inspected, where applicable.
Refund method: Normally returned to the original payment method.
Refund timing: [X] business days after approval, plus any additional processing time required by the payment provider.
Customer support: contact@intimebazaar.com